Terms and Conditions for Preston Carpet Cleaners

These Terms and Conditions set out the basis on which Preston Carpet Cleaners provides domestic and commercial carpet cleaning services, together with related upholstery, rug, stain-treatment, and fabric-care services. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair, and practical service arrangement. In these terms, references to "we", "us", and "our" mean Preston Carpet Cleaners, and references to "you" and "your" mean the customer or any person acting on the customer’s behalf.

These conditions apply to all carpet cleaning services and associated work carried out by us unless otherwise agreed in writing. If any part of these terms conflicts with a separate written agreement signed by both parties, the separate agreement will take priority to the extent of the conflict. Nothing in these Terms and Conditions affects your statutory rights under UK consumer law where those rights cannot lawfully be excluded or limited.

We aim to provide a professional and transparent service, but the precise outcome of any cleaning treatment may vary depending on fabric type, carpet age, soil level, prior treatment, wear, and environmental conditions. Because of this, we do not guarantee that all stains, odours, or marks can be fully removed. Where appropriate, we will explain any limitations before work begins, and any quotation or recommendation should be understood in that context.

A booking is made when you request a service and we confirm acceptance, either verbally, by email, text, or another written method. No booking is deemed complete until we have acknowledged the request and provided the relevant service details. A booking should include accurate information about the property, access arrangements, the items to be cleaned, and any known issues such as severe staining, pet damage, or fragile materials. If the information supplied is incomplete or inaccurate, we may need to amend the price, service scope, or appointment time.

By placing a booking, you confirm that you are authorised to arrange the service for the relevant premises and that you have the right to permit us access at the agreed time. You are responsible for ensuring that the area to be cleaned is reasonably prepared for work, including removing small valuables, breakables, and items that could obstruct access. Where necessary, you should notify us in advance of any special requirements, parking restrictions, security procedures, or access limitations that may affect performance of the service.

We may refuse or cancel a booking where we reasonably believe that the requested work would be unsafe, unlawful, impractical, or beyond our available equipment or expertise. We may also decline a booking if there is a conflict of interest, if previous non-payment has occurred, or if the site conditions are unsuitable. If we identify such issues after confirmation, we will notify you as soon as reasonably practicable and, where possible, suggest an alternative arrangement.

Appointment times are given as estimated arrival windows rather than exact start times unless expressly stated otherwise. Delays can occur due to traffic, weather, access issues, or the length of previous jobs. We will use reasonable efforts to arrive within the agreed window, but we are not liable for minor delays caused by circumstances outside our control. If we anticipate a significant delay, we will seek to inform you in a timely manner.

It is your responsibility to ensure that someone is present at the property or that suitable access has been arranged. If we cannot gain access, or if the premises are not ready for the agreed work, we may treat the booking as a late cancellation or failed attendance and charge a reasonable fee. Where the service cannot safely proceed because the area has not been prepared, because power or water access is unavailable, or because the conditions materially differ from those described at booking, we may reschedule the appointment and charge for wasted travel or time if appropriate.

Any quotation issued before the job starts is based on the information you provide and any visual inspection we carry out. Quotations are usually valid for a limited period and may be revised if the scope of work changes or if undisclosed conditions are discovered on arrival. Additional charges may apply for heavy soiling, difficult access, extra treatment products, urgent appointments, or work outside normal service parameters. We will aim to explain any such changes before proceeding where reasonably possible.

Unless otherwise agreed, payment is due on completion of the service on the same day. We may accept payment by card, bank transfer, cash, or another method that we specify in advance. If an invoice is issued, payment must be made by the due date shown on the invoice. Where a deposit is requested, the booking is not fully secured until the deposit has been received, and the deposit may be non-refundable if the customer later cancels outside the permitted cancellation period or fails to attend.

The customer must pay all agreed charges in full, including any additional amounts properly incurred as a result of extra work requested on-site or changes to the original booking. If we have to return to complete work due to circumstances within your control, we may charge a further attendance or labour fee. Any price quoted is exclusive of any clearly stated extras unless we expressly say otherwise. We reserve the right to recover reasonable costs of collection and enforcement where payment is late.

Where payment is overdue, we may suspend further services until outstanding sums are settled. In the event of non-payment, we may charge interest on overdue amounts at the statutory rate applicable under the Late Payment of Commercial Debts legislation where that legislation applies, or otherwise at a reasonable rate permitted by law. Nothing in these terms limits our right to pursue recovery through lawful means. If you dispute an invoice, you should notify us promptly with reasons so the matter can be reviewed.

Cancellations by the customer should be made as early as possible. If you cancel at least 24 hours before the appointment time, no cancellation fee will normally apply unless a deposit has been expressly stated as non-refundable in advance. If you cancel with less than 24 hours’ notice, we may charge a reasonable cancellation fee to cover lost time, administration, and any committed travel or material costs. The precise fee may vary depending on the nature of the booking and whether the slot could reasonably have been filled by another customer.

If you are unavailable at the agreed time, fail to provide access, or ask us to leave before work is completed without a fault on our part, we may treat this in the same way as a late cancellation. If a job is rescheduled at your request, we will do our best to accommodate a new date, but availability cannot be guaranteed. Repeated cancellations or repeated failure to provide access may result in refusal of future bookings.

We may cancel or rearrange a booking if necessary because of staff illness, equipment failure, adverse weather, safety concerns, or any other event beyond our reasonable control. In such circumstances, we will contact you as soon as reasonably practicable to offer an alternative date or, where appropriate, a refund of any prepaid amount for work not performed. We will not be liable for indirect losses arising from a lawful cancellation or postponement made in good faith.

We will carry out the service with reasonable skill and care using appropriate products, methods, and equipment. However, carpet and fabric cleaning is not an exact science, and results depend on factors beyond our control, including fibre composition, previous wear, pre-existing damage, dye stability, and contamination from earlier spillages. We do not guarantee complete stain removal, total odour elimination, or restoration of items to a factory-fresh condition. If we believe a stain or mark is unlikely to respond well to treatment, we may decline to attempt removal or proceed only with your informed agreement.

You are responsible for informing us of any known risks before we start, including colour loss, loose seams, weak backing, shrinkage risk, moth damage, water sensitivity, or the presence of special finishes. You should also disclose whether items have been previously treated with domestic products, chemicals, or unrecorded professional services, as this may affect our work. We are entitled to rely on the information you provide, and we will not be liable for damage caused by hidden defects, undisclosed conditions, or inappropriate prior treatment unless the damage results from our negligence.

Our liability for loss or damage, whether in contract, tort, misrepresentation, or otherwise, is limited to the amount paid or payable for the specific service giving rise to the claim, except where such limitation is not permitted by law. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. We are not responsible for loss of profit, loss of business, or consequential loss arising from the service to the fullest extent permitted by law.

Where our equipment or process causes accidental damage, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery so that we can inspect the issue and, where appropriate, investigate. You should take reasonable steps to minimise any loss or further damage. Any claim should be supported by photographs or other relevant information where available. We may, at our option, inspect, repair, re-clean, replace, or compensate for proven damage up to the limit stated in these terms if we accept responsibility.

We are not liable for pre-existing defects, wear, hidden faults, or conditions that become apparent during cleaning. Slight changes in appearance, pile direction, drying pattern, or texture may occur as a normal consequence of cleaning and are not generally considered damage. Likewise, light recurring stains caused by wicking, deep-set contamination, or poor original installation are not guaranteed outcomes and may return after drying. These are recognised limitations of the service rather than faults in performance, provided we have acted with reasonable care.

You agree to keep children, pets, and other occupants away from the work area while cleaning is in progress and until surfaces are safe and sufficiently dry. You should also follow any aftercare advice we provide, such as ventilation or waiting periods before use. If damage or delay results from failure to observe reasonable instructions, we will not be responsible for the consequences to the extent permitted by law.

We comply with applicable UK waste management and environmental requirements in relation to the collection, transport, treatment, and disposal of waste generated by our services. Waste water, residues, packaging, used materials, and contaminated consumables will be managed in a lawful and responsible manner. We aim to use proportionate quantities of cleaning products and to reduce unnecessary waste where reasonably practicable. However, some waste is an unavoidable part of the cleaning process, especially where heavy contamination, specialist treatment, or remedial work is involved.

Where the service creates waste that must be removed from the property, we may handle that waste only where it falls within the scope of the agreed work and can be disposed of lawfully. We are not obliged to remove hazardous, medical, asbestos-related, or other regulated materials unless we have expressly agreed to do so in writing and are lawfully able to do so. If we encounter suspicious, dangerous, or prohibited waste, we may stop work immediately and seek further instructions or specialist advice.

You must inform us in advance if there is any risk that the property contains regulated, contaminated, or hazardous waste in the area to be cleaned. You are responsible for ensuring that any waste left for us to collect or dispose of is accurately described and safely accessible. If we incur extra handling, disposal, or compliance costs due to undisclosed waste conditions, we may charge those costs to you to the extent allowed by law.

We reserve the right to refuse to handle any substance or item that may expose us to environmental, health, or legal risk. Where waste transfer documentation, segregation, or special disposal procedures are required by law, you agree to cooperate fully and provide any information reasonably needed for compliance. Any materials removed from the premises remain your responsibility until properly accepted for disposal by us or by a lawful third-party facility, as applicable. We will not knowingly dispose of anything in breach of waste regulations.

If the service involves significant wastewater or chemical residue, we will take reasonable steps to prevent unnecessary discharge or contamination. You agree not to request any action that would require unlawful disposal or breach environmental obligations. If a customer instructs us to ignore a legal requirement, we may decline the instruction and may end the appointment if necessary. In such cases, any cancellation or abortive attendance fee may apply where the issue arises from information or circumstances within your control.

Any containers, packaging, or disposable items we leave behind are intended only for temporary use during the service or as agreed. Once the work is finished, you are responsible for the safe storage and disposal of items that remain on site unless we expressly agree otherwise. Environmental compliance is a shared responsibility, and both parties should act in a way that avoids unlawful disposal, contamination, or unnecessary waste.

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so we can investigate and, where appropriate, put matters right. We may ask for photographs, a description of the issue, or an opportunity to inspect the relevant area. Raising a complaint promptly helps both parties resolve concerns fairly. A complaint does not of itself excuse payment for undisputed work already completed.

We may terminate or suspend services immediately if you fail to pay, provide unsafe working conditions, behave abusively, request unlawful conduct, or otherwise breach these Terms and Conditions in a material way. If termination is due to your breach, you remain liable for any work already carried out and for reasonable losses directly caused by the breach. We may also end the service if continuing would be unsafe or likely to result in damage.

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law provides otherwise. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force so far as legally possible.

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service requirements. The version in force at the time of your booking will normally apply to that booking unless a newer version is expressly agreed by both parties. No waiver of any term will be effective unless we state it in writing, and any failure by us to enforce a term on one occasion does not mean we waive our right to enforce it later.

Nothing in these Terms and Conditions creates a partnership, agency, or employment relationship between the parties. You may not assign your rights or obligations under the booking without our prior written consent. We may assign or subcontract part of the service where appropriate, provided the service remains under our control and the quality standards are maintained. Any notices under these terms should be given in writing or by a clearly recorded electronic method agreed by both parties.

If any issue arises concerning the interpretation of these terms, the wording should be read in a way that is fair, lawful, and consistent with the overall purpose of the agreement. By using Preston Carpet Cleaners, you confirm that you have read, understood, and agreed to these conditions. These terms are intended to support a reliable, professional Preston carpet cleaning service while balancing the rights and responsibilities of both customer and provider.

For the avoidance of doubt, these terms apply alongside any clearly stated service notes, written quotations, or pre-job instructions that form part of the booking. If there is any inconsistency, the most specific written instruction relating to the job will prevail over a more general statement, so far as permitted by law. The overall aim is to ensure that every carpet cleaner Preston appointment is carried out safely, lawfully, and with realistic expectations on both sides.

Where a customer requests work on delicate or high-value items, we may require additional information, written confirmation of risk, or a limitation of liability specific to that item before proceeding. We may also refuse to clean items that we reasonably believe are too fragile, unstable, contaminated, or unsuitable for standard treatment. In such circumstances, we will explain our reasons where appropriate, but we are under no obligation to proceed with a service that would create unreasonable risk.

These Terms and Conditions form the entire agreement between the customer and Preston Carpet Cleaners in relation to the services described, unless varied in writing. Any reference to a statute or legal obligation includes any re-enactment or amendment of that law. By making a booking with Preston Carpet Cleaners, you accept that the service is provided on these terms and that reasonable cooperation, accurate information, and timely communication are essential to successful completion.